Senior Internal Communications Specialist ID51

Киев, Львов

Anna Otroshchenko

Личен специалист по подбор на персонал

Job Purpose

Senior Internal communications specialist handle the creation and implementation of multiple forms of communication activities, initiatives and programs within SoftServe. He/She may devise strategies and generate content to help align the organization’s goals with the engagement of employees; to inform employees about the objectives and policies; accomplishing this through publishing information at Workplace (internal social tool), newsletters, e-mails, fliers; managing other tools to produce print and digital copies of communication. Senior Internal communications specialist may also ensure job satisfaction among employees by administrating surveys and polls.


Duties and Responsibilities:

  • Establish an internal communications strategy
  • Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
  • Plan, edit and write content for a variety of internal communications mediums, such as Workplace (internal social tool), newsletters or regular email bulletin
  • Storyboard or translate ideas to the creative team or designer
  • Deliver presentations at organizational events
  • Draft messages or scripts for senior executives for presentation to employees in written or spoken form
  • Advise senior executives of developments throughout the organization, either face to face or through regular written communication
  • Ensure internal communications messages are consistent across all mediums and for different departments
  • Handle the internal communication response to crisis situations which affects organizational perception and reputation
  • To translate into English/Ukrainian press releases, articles, newsletters etc. to be used internally and externally
  • Manage team as direct subordinates or project team
  • Manage team performance, load, compensation and motivation; ability to assign tasks and provide feedbacks
  • Other duties as assigned.



Master degree in Marketing, Journalism, PR, English philology or related field.


Specialized knowledge:

  • English language level – fluent
  • Ukrainian language level – proficiency
  • Proficient in Microsoft Office
  • Adobe programs usage is a plus


Skills & Abilities:

  • Excellent organizational and interpersonal skills
  • Excellent written, communication and presentation skills
  • Strong editing and proofreading skills
  • Creative mindset
  • Self-management
  • Result orientation
  • Analytical skills
  • Ability to adhere and meet deadlines
  • Attention to details and accuracy


Other characteristics such as personal characteristics:

  • Assertiveness
  • Proactiveness



  • Industry related experience of 1+ years
  • Internal communications experience in complex organizations with geographically dispersed staff (desirable)
  • Experience of developing and implementing internal communications strategies and measuring their effectiveness
  • Experience of successfully managing complex projects, involving multiple stakeholders, from start to finish
  • Experience of producing annual reports, including working with design agencies (desirable)


Working Conditions:

  • Tight Schedule
  • Highly responsible work
  • Simultaneous handling and processing of multiple tasks